Message: "Binance Smart Chain Error" when withdraw

When I try to withdraw from the deepwallet to the metamask, the message “Binance Smart Chain Error - An unexpected error occurred on Binance Smart Chain. Please email us with the transaction hash below” occurs when Swap Out, I don’t receive my CTK in the destination wallet, a fee is charged, and I can’t know what happened. Is it normal for the value to be blocked? What’s the procedure? I haven’t gotten any answers from the team. Someone who has gone through it know the motive or could help?

I wrote to this email: “support.swap@certik.org” and they resolved.